Product / 03 · Guest services
Hear guests, and close the loop
Guest satisfaction brings reviews and complaints together. Every incident is followed until it is resolved, and the ratings show which parts of the stay need attention.
Hospikit / Guest satisfaction
Spec sheet
Spec sheet
01
Reviews with criteria
Ratings by criterion, the guest's comment and the management's reply.
02
Satisfaction at a glance
Average stay rating, recommendation rate, verified reviews and reviews to call back.
03
Themes ranked worst first
See at once which themes guests rate lowest.
04
Complaint register
Open complaints first; resolving one asks what was actually done.
05
Filters that help
Filter by rating, theme or search to find the reviews that matter.
06
Raised from anywhere
Staff can record a review or report an incident from the module's header.
More screens
More screens
Hospikit / Guest satisfaction
Hospikit / Guest satisfaction
Opens in
- Three-star hotel
- Riad and guest house
- Four-star superior
- Five-star and resort
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